800.323.0440 Shopping Cart Goodheart-Willcox
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Bookstore / Distributor


Online: Shopping Cart
E-mail: orders@g-w.com
Phone: 800.323.0440
Fax: 888.409.3900
Mail: Goodheart-Willcox Publisher
18604 West Creek Drive
Tinley Park, IL 60477


Provide When Ordering
-Account number if known
-Authorized purchase order number or person's name
-Product title, ISBN, and copyright
-Exact quantity of each product you wish to order
-Complete bill-to and ship-to address
-Special billing and shipping instructions clearly marked
-Telephone number and name of contact person

Terms
-Qualified orders from bookstores and distributors with accounts are entitled to a 25% discount, regardless of quantity. Orders shipped to a residential address are not eligible for this discount. All orders must include a purchase order number or person's name. Terms are net 30 days. Prices are f.o.b. Tinley Park, IL and are subject to change without notice.

Sales Tax
-State and local taxes will be added where applicable.

Shipping
-The exact shipping charge is prepaid and added to your invoice. Shipments are made via UPS or common carrier. Library rate is used only when specifically requested by an eligible institution. We do not provide insurance for shipments made by the Postal Service and do not replace lost items valued at more than $100.

Guarantee
-Goodheart-Willcox products must be satisfactory in every way or they may be returned for replacement, credit or refund. All damaged, defective or incorrect items, prices, or quantities must be reported to us within 30 days of delivery.

Returns
-All returns must be received within 12 months of invoice in new, saleable condition. Send prepaid to our Tinley Park address and enclose a copy of the original invoice in each carton returned. Customer is responsible for losses en route to us.