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Frequently Asked Questions

 
Find answers to frequently asked questions about G-W's Online Textbooks.

Tech Support

How do I enable cookies in Chrome?

How do I enable cookies in Firefox?

How do I enable cookies in Internet Explorer?

How do I enable cookies in Safari?

I cannot zoom in or out on the Online Textbook page in Google Chrome. How can I fix this feature?

What are the system requirements for the G-W Online Textbooks platform?

Purchasing

Can I upgrade my Online Textbook Classroom Subscription to an Online Learning Suite/newer edition?

Do I have to have an Access Key Code to obtain a G-W Online Textbooks subscription?

How do I purchase a G-W Online Textbooks Access Key Code?

How do I purchase G-W Online Textbooks?

How do I use a G-W Online Textbooks Access Key Code?

What payment methods are offered when purchasing G-W Online Textbook subscriptions?

Where do I find my G-W Online Textbooks Access Key Code?

Account

As an instructor with a Classroom Subscription, can I change the shared account username and password?

Does G-W Online Textbooks require a password?

How can I reset my “Shared Classroom Subscription Account” password?

How do I change my “Individual User Account” password?

How do I locate my “Shared Classroom Subscription” password?

What do I do if I forget the username or password for my G-W Online Textbook “Shared Classroom Subscription”?

What do I do if I forget the username or password for my G-W Online Textbooks “Individual User Account”?

What is a strong password and how do I create one?

Textbooks

Can I access my G-W Online Textbook using a mobile device?

Can I rotate a page to view it correctly if it has a landscape layout?

Can I save pages from a G-W Online Textbook?

How do I access Premium textbook content?

How do I bookmark a page in a textbook?

How do I find my purchased textbook?

How do I navigate a textbook in the Reading Experience view?

How do I print pages from G-W Online Textbooks?

How do I search for a specific page number in a G-W Online Textbook?

How do I search for a textbook?

How do I search for a word or phrase in a G-W Online Textbook?

How do I view sample chapters of G-W Online Textbooks?

How do I zoom in a G-W Online Textbook?

How long do I have access to my G-W Online Textbook?

Resources

All videos and/or animations return a “permission denied” screen rather than loading the video. How do I resolve this issue?

How do I download my resources?

How do I obtain my copy of The Games Factory 2 software?

I am experiencing problems when downloading the ExamView® Assessment Suite Software ZIP files from the Online Instructor Resources. How do I resolve this issue?

Why am I not able to download product resources?

Why won’t Presentations for PowerPoint display with images when opened with Internet Explorer?

Miscellaneous

What are IMS QTI files?

What are the photo credits for the G-W Online Textbooks website?

What is a Common Cartridge?

What is LTI?

What is SSO?

QR Codes

What are QR codes?

Companion Websites

What is a Companion Website?

Online Learning Suite/Online Student Center

How do I access the HTML Workbook with form fields?

How do I access the Online Workbook or Lab Manual with form fields on my iPad?

How do I download Online Workbook or Lab Manual PDFs?

How do I fill in HTML form fields?

How do I fill in PDF form fields?

Why won't the Modern Automotive Technology DVOM Simulations work in Internet Explorer?


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