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FAQ list > All videos and/or animations return a “permission denied” screen rather than loading the video. How do I resolve this issue?

 
Your school's firewall may be set up to block content from Vimeo.
To remedy this issue, contact your IT department and ask that they whitelist the following address: http://player.vimeo.com
Alternately, specific video URLs can be provided to limit access to only G-W content. If this is preferred, please ask your IT department to e-mail implementation@g-w.com. (Please provide the title of the content as part of the request.)
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