Hospitality Services, 4th Edition

Hospitality Services introduces students to the five segments of the hospitality industry—food and beverage, lodging, travel, tourism, and recreation. The business aspects of these areas are covered, including hospitality management, human resources, accounting, sales, and marketing. Additionally, the roles, responsibilities, and required skills of individuals choosing hospitality as a career path are included.

• Career planning chapters lead students through researching careers, succeeding in the workplace, and starting their own businesses.
• Customer service and industry-wide technology are discussed throughout the text.
• Hospitality Ethics and Going Green features address industry hot topics. Profiles spotlight successful hospitality professionals to inspire students and demonstrate career options.

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Text 978-1-63126-549-5	575	978-1-63126-549-5	$133.28*
Hospitality Services introduces students to the five segments of the hospitality industry—food and beverage, lodging, travel, tourism, and recreation. The business aspects of these areas are covered, including hospitality management, human resources, accounting, sales, and marketing. Additionally, the roles, responsibilities, and required skills of individuals choosing hospitality as a career path are included. Career planning chapters lead students through researching careers, succeeding in the workplace, and starting their own businesses. Customer service and industry-wide technology are discussed throughout the text. Hospitality Ethics and Going Green features address industry hot topics. Profiles spotlight successful hospitality professionals to inspire students and demonstrate career options.
Workbook 978-1-63126-553-2	160	978-1-63126-553-2	$32.00*
Organized to follow the textbook on a chapter-by-chapter basis, providing questions to help the student review the material presented in the chapter. This supplement is a consumable resource, designed with perforated pages so that a given chapter can be removed and turned in for grading or checking.
*Qualified schools may be eligible for a 25% discount.

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Online Text, 1yr. Indv. Subscription (Instant Access) 978-1-63126-550-1		978-1-63126-550-1	$66.64*
Online Textbook. All content from the print textbook is included with exact page reproductions to ensure that students do not miss any important information or illustrations. Navigation is easy with a linked table of contents, and the search function helps students to easily find information. Instant Access. Upon purchase, you will receive a key code to redeem at the G-W Online Textbooks site. Note: There is no physical product shipped via the mail. To learn more visit, “How do I purchase G-W Online Textbooks?”
Online Learning Suite, 6yr. Classroom Subscription (min. 15) 978-1-63126-551-8		978-1-63126-551-8	$153.24*
The Online Learning Suite offers a complete learning package that is accessible through any Internet-enabled device, including computers, smartphones, and tablets. Students can study in the classroom or on the go: whenever or wherever it is most convenient. Instructional materials included are: Online Textbook All content from the print textbook is included with exact page reproductions to ensure that students do not miss any important information or illustrations. Navigation is easy with a linked table of contents, and the search function helps students to easily find information. Companion Website Activities that correspond to textbook content are readily available on this companion website that provides a means of attracting student attention while increasing comprehension and retention of key concepts. Vocabulary games, e-flash cards, and review questions are examples of the included content. Online Student Workbook This is an exact reproduction of the printed workbook with features that provide options to meet classroom needs. Pages can be printed on demand for assignment, or students can complete their assignments online using embedded form fields and then print or e-mail the results for grading.
Bundle (Text + Online Learning Suite, 6yr. Classroom Subscription) (min. 15) 978-1-63126-552-5		978-1-63126-552-5	$199.92*
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Instructor's Resource CD 978-1-63126-554-9		978-1-63126-554-9	$260.00*	Call to Order‡
This Instructor’s Resource CD the following items: Instructor’s Resources. Includes an introduction and overview of the teaching material, best practices and classroom strategies, assessment rubrics, and correlations to national standards in PDF format. Chapter Resources Material provided for each chapter of the text includes: Chapter Outlines in PDF format. Answer Keys for chapter review questions and workbook activities in PDF format. Lesson Plans in Microsoft Word (DOCX) format. Reproducible activities and worksheets in PDF format. System Requirements Windows®: Intel® Pentium® dual-core processor 2GHz or equivalent, Windows® 7/8/10, 2GB RAM, Internet Explorer®, allow active content, and Adobe® Reader® (free download). *Internet connection required to access web links and free downloads. Macintosh®: Intel® processor 2GHz or equivalent, Mac OS® X v10.6 or higher, 2GB RAM, Safari®, allow active content, and Adobe® Reader® (free download). *Internet connection required to access web links and free downloads.
ExamView® Assessment Suite CD 978-1-63126-555-6		978-1-63126-555-6	$248.00*	Call to Order‡
The ExamView® Assessment Suite allows you to quickly and easily create, administer, and score paper and online tests. The ExamView® Assessment Suite includes the ExamView® Test Generator, ExamView® Test Manager, and ExamView® Test Player. This product includes 27 test banks with a total of 1270 questions. System Requirements Windows®: Windows® 7, 8, or 10 (32 or 64-bit); Intel® Pentium® dual-core processor 2GHz or higher (or equivalent); 2GB RAM; 500MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; Internet connection to access the Web publishing and content update features Macintosh®: Mac OS® 10.9, 10.10, or 10.11; Intel® Processor 2GHz or higher; 32-bit and 64-bit Kernel and Extensions; 2GB RAM; 300MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; Internet connection to access the Web publishing and content update features
Instructor's Presentations for PowerPoint® CD, Individual License 978-1-63126-556-3		978-1-63126-556-3	$240.00*	Call to Order‡
Individual License. This product contains presentations in PowerPoint format for each of the 27 chapters, comprising 697 slides of instructional material. The presentations are best viewed in PowerPoint 2003 or higher or in the PowerPoint Viewer. If viewed in earlier versions of PowerPoint, they may not display properly. Also provided is a link that allows download of the current version of PowerPoint Viewer. Internet connection required to access web links, streaming content, and free downloads. System Requirements Windows®: Intel® Pentium® dual-core processor 2GHz or equivalent, Windows® 7/8/10, 2GB RAM, Internet Explorer®, allow active content, PowerPoint® Viewer (free download), and Adobe® Reader® (free download). Internet connection required to access web links, streaming content, and free downloads. Macintosh®: Intel® processor 2GHz or equivalent, Mac OS® X v10.6 or higher, 256MB RAM, Safari®, allow active content, PowerPoint® Viewer (free download for Mac OS® 9.X), and Adobe® Reader® (free download). Internet connection required to access web links, streaming content, and free downloads.
Online Instructor Resources, 1yr. Indv. Access Key Packet 978-1-63126-790-1		978-1-63126-790-1	$200.00*	Call to Order‡
The Online Instructor Resources 1yr. Individual Access Key Code provides 365 days of individual access to the classroom materials used most—all in one convenient location. This provides instructor access to the online textbook, workbook, chapter outlines, answer keys, lesson plans, reproducibles, PowerPoint® presentations, and ExamView® Assessment Suite Software with question banks.
Online Instructor Resources, 6yr. Indv. Subscription, Free with Qualified Purchase 978-1-63126-557-0		978-1-63126-557-0	$800.00*	Call to Order‡
The Online Instructor Resources 6yr. Subscription provides 6 years of individual access to the classroom materials used most—all in one convenient location. This provides instructor access to the online textbook, workbook, chapter outlines, answer keys, lesson plans, reproducibles, PowerPoint® presentations, and ExamView® Assessment Suite Software with question banks.
*Qualified schools may be eligible for a 25% discount.
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Table of Contents

Unit One: Welcome to Hospitality

1. The World of Hospitality
2. Service: The Heart of Hospitality
3. Hospitality Past, Present, and Future

Unit Two: The Foodservice Industry

4. The World of Food and Beverages
5. Food Preparation and Service
6. Front- and Back-of-the-House
7. Hotel Food and Services
8. Purchasing and Receiving
9. Food Safety and Sanitation

Unit Three: The Lodging Industry

10. The World of Lodging
11. Front Office
12. Housekeeping
13. Security
14. Engineering

Unit Four: Travel, Tourism, and Recreation

15. Travel
16. Tourism
17. Recreation

Unit Five: The Business of Hospitality

18. Business Basics
19. Hospitality Management
20. Human Resources
21. Marketing and Sales
22. Accounting
23. Workplace Safety and Emergencies
24. Legal and Ethical Considerations

Unit Six: Careers

25. Your Career in Hospitality
26. Skills for Success
27. Starting a Business

Look Inside

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Online Text, 1yr. Indv. Subscription (Instant Access)

Front Matter (g-wonlinetextbooks.com Hospitality)

Chapter 1 (g-wonlinetextbooks.com Hospitality)

Chapter 4 (g-wonlinetextbooks.com Hospitality)

Instructor's Presentations for PowerPoint® CD, Individual License

Chapter 1 (2.28 MB)

Chapter 10 (2.1 MB)

Companion Website

View Site (www.g-wlearning.com Hospitality)

Correlations

Alabama

Hospitality Management and Marketing (BMA and MKT) Marketing Principles (Marketing) (Grades 9-12) (PDF, 519.85 KB)

FCS National Standards Correlations

National Standards (PDF, 220 KB)

Georgia

Hospitality, Recreation and Tourism Essentials - Course Number 08.45300 (PDF, 314.17 KB)

Hospitality, Recreation and Tourism Management - Course Number 08.45400 (PDF, 259.89 KB)

North Carolina

NCCTE MH42 Hospitality and Tourism (Grades 9–12) (PDF, 275.68 KB)

Oklahoma

Introduction to Hospitality and Tourism – Grades 9‐12 (PDF, 163.35 KB)

South Carolina

 

CTE—Priority 13 Hospitality Management

Texas

Principles of Hospitality and Tourism (PDF, 162 KB)

About the Author(s)

Johnny Sue Reynolds, Ph.D. - has always had a passion for teaching. She is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. As an educational consultant she enjoys teaching/developing online courses, FCS assessment development, and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned her B.S. degree from the University of Mary Hardin-Baylor, her M.S. degree from the University of North Texas, and her Ph.D. from Texas Woman's University.

Dorothy Chase - is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.