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Hospitality Services, 4th Edition

Hospitality Services, 4th Edition
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By: Johnny Sue Reynolds, Ph.D. and Dorothy Chase

ISBN: 978-1-63126-549-5
Format: Hardcover
Copyright: ©2018
Subject: Hospitality
Grade Level: 9-12
Retail Price: $106.64
School Price: $79.98


Hospitality Services introduces students to the five segments of the hospitality industry—food and beverage, lodging, travel, tourism, and recreation. The business aspects of these areas are covered, including hospitality management, human resources, accounting, sales, and marketing. Additionally, the roles, responsibilities, and required skills of individuals choosing hospitality as a career path are included.
  • Career planning chapters lead students through researching careers, succeeding in the workplace, and starting their own businesses.
  • Customer service and industry-wide technology are discussed throughout the text.
  • Hospitality Ethics and Going Green features address industry hot topics. Profiles spotlight successful hospitality professionals to inspire students and demonstrate career options.

Previous Edition
Hospitality Services, 3rd Edition

Table of Contents

Unit One: Welcome to Hospitality
  1. The World of Hospitality
  2. Service: The Heart of Hospitality
  3. Hospitality Past, Present, and Future

Unit Two: The Foodservice Industry
  4. The World of Food and Beverages
  5. Food Preparation and Service
  6. Front- and Back-of-the-House
  7. Hotel Food and Services
  8. Purchasing and Receiving
  9. Food Safety and Sanitation

Unit Three: The Lodging Industry
10. The World of Lodging
11. Front Office
12. Housekeeping
13. Security
14. Engineering
Unit Four: Travel, Tourism, and Recreation
15. Travel
16. Tourism
17. Recreation

Unit Five: The Business of Hospitality
18. Business Basics
19. Hospitality Management
20. Human Resources
21. Marketing and Sales
22. Accounting
23. Workplace Safety and Emergencies
24. Legal and Ethical Considerations

Unit Six: Careers
25. Your Career in Hospitality
26. Skills for Success
27. Starting a Business

Look Inside

Online Text, 1yr. Individual Subscription
   sample Front Matter (g-wonlinetextbooks.com, Hospitality)
   sample Chapter 1 (g-wonlinetextbooks.com, Hospitality)
   sample Chapter 4 (g-wonlinetextbooks.com, Hospitality)
Instructor's Presentations for PowerPoint® CD, Individual License
   sample Chapter 1 (PPS, 2.28 MB)
   sample Chapter 10 (PPS, 2.1 MB)
Companion Website
   sample View Site (www.g-wlearning.com, Hospitality)
  Note: Sample file quality has been reduced to allow for Internet streaming and viewing.


   PDF Principles of Hospitality and Tourism (PDF, 162 KB)
  Note: Correlation files may not be available for all listed courses.

About Author(s)

Johnny Sue Reynolds, Ph.D. - has always had a passion for teaching. She is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. As an educational consultant she enjoys teaching/developing online courses, FCS assessment development, and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned her B.S. degree from the University of Mary Hardin-Baylor, her M.S. degree from the University of North Texas, and her Ph.D. from Texas Woman's University.

Dorothy Chase - is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.


School PriceOrder Quantity
Text 575 978-1-63126-549-5 $106.64$79.98
Online Text, 1yr. Individual Subscription Purchase
Online Learning Suite, 6yr. Classroom Subscription (min. 15) 978-1-63126-551-8 $122.64$91.98
Bundle (Text + Online Learning Suite, 6yr. Classroom Subscription) (min. 15) 978-1-63126-552-5 $159.96$119.97
Workbook 978-1-63126-553-2 $24.00$18.00
* Instructor's Resource CD 978-1-63126-554-9 $260.00$195.00*
* ExamView® Assessment Suite CD 1270 questions 978-1-63126-555-6 $248.00$186.00*
* Instructor's Presentations for PowerPoint® CD, Individual License 697 slides 978-1-63126-556-3 $240.00$180.00*
* Online Instructor Resources, 6yr. Individual Subscription 978-1-63126-557-0 $528.00$396.00*
Companion Website View Site
*Instructors’ materials and custom products cannot be ordered online. For more information or to place an order, please call 800.323.0440.

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