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6-12 Education College & Career

Hospitality Services, 4th Edition

By: Johnny Sue Reynolds, Ph.D. and Dorothy Chase
ISBN: 978-1-63126-549-5
Format: Hardcover
Copyright: 2018
Subject: Hospitality
Description
Hospitality Services introduces students to the five segments of the hospitality industry—food and beverage, lodging, travel, tourism, and recreation. The business aspects of these areas are covered, including hospitality management, human resources, accounting, sales, and marketing. Additionally, the roles, responsibilities, and required skills of individuals choosing hospitality as a career path are included.
  • Career planning chapters lead students through researching careers, succeeding in the workplace, and starting their own businesses.
  • Customer service and industry-wide technology are discussed throughout the text.
  • Hospitality Ethics and Going Green features address industry hot topics. Profiles spotlight successful hospitality professionals to inspire students and demonstrate career options.
Products & Prices
Products Pages ISBN Retail Price Order Quantity
Text 575 978-1-63126-549-5 $106.64
Hospitality Services introduces students to the five segments of the hospitality industry—food and beverage, lodging, travel, tourism, and recreation. The business aspects of these areas are covered, including hospitality management, human resources, accounting, sales, and marketing. Additionally, the roles, responsibilities, and required skills of individuals choosing hospitality as a career path are included.
  • Career planning chapters lead students through researching careers, succeeding in the workplace, and starting their own businesses.
  • Customer service and industry-wide technology are discussed throughout the text.
  • Hospitality Ethics and Going Green features address industry hot topics. Profiles spotlight successful hospitality professionals to inspire students and demonstrate career options.
Online Text, 1yr. Individual Subscription       Purchase
Online Learning Suite, 6yr. Classroom Subscription (min. 15) 978-1-63126-551-8 $122.64
The Online Learning Suite offers a complete learning package that is accessible through any Internet-enabled device, including computers, smartphones, and tablets. Students can study in the classroom or on the go: whenever or wherever it is most convenient.

Instructional materials included are:

Online Textbook
All content from the print textbook is included with exact page reproductions to ensure that students do not miss any important information or illustrations. Navigation is easy with a linked table of contents, and the search function helps students to easily find information.

Companion Website
Activities that correspond to textbook content are readily available on this companion website that provides a means of attracting student attention while increasing comprehension and retention of key concepts. Vocabulary games, e-flash cards, and review questions are examples of the included content.

Online Student Workbook
This is an exact reproduction of the printed workbook with features that provide options to meet classroom needs. Pages can be printed on demand for assignment, or students can complete their assignments online using embedded form fields and then print or e-mail the results for grading.
Bundle (Text + Online Learning Suite, 6yr. Classroom Subscription) (min. 15) 978-1-63126-552-5 $159.96
Bundle includes a copy of the Student Textbook and Online Learning Suite 6yr. Classroom Subscription. Minimum quantity of 15 must be purchased.
Workbook 978-1-63126-553-2 $24.00
Organized to follow the textbook on a chapter-by-chapter basis, providing questions to help the student review the material presented in the chapter. This supplement is a consumable resource, designed with perforated pages so that a given chapter can be removed and turned in for grading or checking.
Instructor's Resource CD 978-1-63126-554-9 $260.00 *
This Instructor’s Resource CD the following items:
  • Instructor’s Resources. Includes an introduction and overview of the teaching material, best practices and classroom strategies, assessment rubrics, and correlations to national standards in PDF format.
  • Chapter Resources Material provided for each chapter of the text includes:
    • Chapter Outlines in PDF format.
    • Answer Keys for chapter review questions and workbook activities in PDF format.
    • Lesson Plans in Microsoft Word (DOCX) format.
    • Reproducible activities and worksheets in PDF format.
System Requirements
Windows®:
Intel® Pentium® dual-core processor 2GHz or equivalent, Windows® 7/8/10, 2GB RAM, Internet Explorer®, allow active content, and Adobe® Reader® (free download).
*Internet connection required to access web links and free downloads.
Macintosh®: Intel® processor 2GHz or equivalent, Mac OS® X v10.6 or higher, 2GB RAM, Safari®, allow active content, and Adobe® Reader® (free download).
*Internet connection required to access web links and free downloads.
ExamView® Assessment Suite CD 1270 questions 978-1-63126-555-6 $248.00 *
The ExamView® Assessment Suite allows you to quickly and easily create, administer, and score paper and online tests. The ExamView® Assessment Suite includes the ExamView® Test Generator, ExamView® Test Manager, and ExamView® Test Player. This product includes 27 test banks with a total of 1270 questions.

System Requirements
Windows®:
Windows® 7, 8, or 10 (32 or 64-bit); Intel® Pentium® dual-core processor 2GHz or higher (or equivalent); 2GB RAM; 500MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; Internet connection to access the Web publishing and content update features
Macintosh®: Mac OS® 10.9, 10.10, or 10.11; Intel® Processor 2GHz or higher; 32-bit and 64-bit Kernel and Extensions; 2GB RAM; 300MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; Internet connection to access the Web publishing and content update features
Instructor's Presentations for PowerPoint® CD, Individual License 697 slides 978-1-63126-556-3 $240.00 *
Individual License. This product contains presentations in PowerPoint format for each of the 27 chapters, comprising 697 slides of instructional material.

The presentations are best viewed in PowerPoint 2003 or higher or in the PowerPoint Viewer. If viewed in earlier versions of PowerPoint, they may not display properly. Also provided is a link that allows download of the current version of PowerPoint Viewer. Internet connection required to access web links, streaming content, and free downloads.

System Requirements
Windows®:
Intel® Pentium® dual-core processor 2GHz or equivalent, Windows® 7/8/10, 2GB RAM, Internet Explorer®, allow active content, PowerPoint® Viewer (free download), and Adobe® Reader® (free download). Internet connection required to access web links, streaming content, and free downloads.

Macintosh®: Intel® processor 2GHz or equivalent, Mac OS® X v10.6 or higher, 256MB RAM, Safari®, allow active content, PowerPoint® Viewer (free download for Mac OS® 9.X), and Adobe® Reader® (free download). Internet connection required to access web links, streaming content, and free downloads.
Online Instructor Resources, 6yr. Individual Subscription 978-1-63126-557-0 $528.00 *
The Online Instructor Resources 6yr. Subscription provides 6 years of individual access to the classroom materials used most—all in one convenient location. This provides instructor access to the online textbook, workbook, chapter outlines, answer keys, lesson plans, reproducibles, PowerPoint® presentations, and ExamView® Assessment Suite Software with question banks.
Companion Website       View Site
*To order instructor's materials call 800.323.0440.
Previous Edition
Hospitality Services, 3rd Edition
Table of Contents

Unit One: Welcome to Hospitality
1. The World of Hospitality
2. Service: The Heart of Hospitality
3. Hospitality Past, Present, and Future
Unit Two: The Foodservice Industry
4. The World of Food and Beverages
5. Food Preparation and Service
6. Front- and Back-of-the-House
7. Hotel Food and Services
8. Purchasing and Receiving
9. Food Safety and Sanitation
Unit Three: The Lodging Industry
10. The World of Lodging
11. Front Office
12. Housekeeping
13. Security
14. Engineering
Unit Four: Travel, Tourism, and Recreation
15. Travel
16. Tourism
17. Recreation
Unit Five: The Business of Hospitality
18. Business Basics
19. Hospitality Management
20. Human Resources
21. Marketing and Sales
22. Accounting
23. Workplace Safety and Emergencies
24. Legal and Ethical Considerations
Unit Six: Careers
25. Your Career in Hospitality
26. Skills for Success
27. Starting a Business
Look Inside
Online Text, 1yr. Individual Subscription
g-wonlinetextbooks.com
Front Matter (g-wonlinetextbooks.com, Hospitality)
g-wonlinetextbooks.com
Chapter 1 (g-wonlinetextbooks.com, Hospitality)
g-wonlinetextbooks.com
Chapter 4 (g-wonlinetextbooks.com, Hospitality)
Instructor's Presentations for PowerPoint® CD, Individual License
PPS
Chapter 1 (PPS, 2.28 MB)
PPS
Chapter 10 (PPS, 2.1 MB)
Companion Website
www.g-wlearning.com
View Site (www.g-wlearning.com, Hospitality)
Correlations
FCS National Standards Correlations
PDF
National Standards (PDF, 220 KB)
Texas
About the Author(s)

Johnny Sue Reynolds, Ph.D. - has always had a passion for teaching. She is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. As an educational consultant she enjoys teaching/developing online courses, FCS assessment development, and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned her B.S. degree from the University of Mary Hardin-Baylor, her M.S. degree from the University of North Texas, and her Ph.D. from Texas Woman's University.

Dorothy Chase - is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.