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Hospitality Services, 3rd Edition

Hospitality Services, 3rd Edition
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By: Johnny Sue Reynolds, Ph.D. and Dorothy Chase

ISBN: 978-1-61960-267-0
Format: Hardcover
Copyright: ©2014
Subject: Hospitality
Grade Level: 9-14
Retail Price: $98.00
School Price: $73.50


Introduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality - food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing and sales, and accounting. Chapters on career planning lead students through the steps of the job search and emphasize the skills needed for success.
  • New chapters on the travel, tourism, and recreation industries have been added.
  • Profiles of fascinating and inspiring industry leaders show individual career progression, from entry level to top positions.
  • New features include applied math activities and business ethics.
  • Instructor's CD provide student worksheets to reinforce learning.

Previous Edition
Hospitality Services: Food & Lodging, 2nd Edition

Table of Contents

Part 1. Welcome to Hospitality
  1. The World of Hospitality
  2. Service: The Heart of Hospitality
  3. Hospitality Past, Present, and Future

Part 2. The Foodservice Industry
  4. The World of Food and Beverages
  5. Food Preparation and Service
  6. Front and Back of the House
  7. Hotel Food and Beverage Services
  8. Purchasing and Receiving
  9. Food Safety and Sanitation

Part 3. The Lodging Industry
10. The World of Lodging
11. Front Office
12. Housekeeping
13. Security
14. Engineering
Part 4. Travel, Tourism, and Recreation
15. Travel
16. Tourism
17. Recreation

Part 5. The Business of Hospitality
18. Business Basics
19. Hospitality Management
20. Human Resources
21. Marketing and Sales
22. Accounting
23. Workplace Safety and Emergencies
24. Legal and Ethical Considerations

Part 6. Careers
25. Your Career in Hospitality
26. Skills for Success
27. Starting a Business

Look Inside

Online Text, 6yr. Classroom Subscription (min. 15)
   sample Front Matter (g-wonlinetextbooks.com, Hospitality)
   sample Chapter 1 (g-wonlinetextbooks.com, Hospitality)
   sample Chapter 4 (g-wonlinetextbooks.com, Hospitality)
Presentations for PowerPoint
   sample Chapter 1 (PPS, 540 KB)
  Note: Sample file quality has been reduced to allow for Internet streaming and viewing.


   PDF Introduction to Hospitality and Tourism (PDF, 416 KB)
   PDF Hospitality Services (PDF, 525 KB)
North Carolina
   PDF Hospitality & Tourism (PDF, 398 KB)
Introduction to Hospitality and Tourism
South Carolina
   PDF Hospitality Management and Operations 1, 2 (PDF, 436 KB)
   PDF Principles of Hospitality and Tourism TEKS (PDF, 314 KB)
   PDF Travel and Tourism Management TEKS (PDF, 334 KB)
  Note: Correlation files may not be available for all listed courses.

About Author(s)

Johnny Sue Reynolds, Ph.D. - has always had a passion for teaching. She is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. As an educational consultant she enjoys teaching/developing online courses, FCS assessment development, and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned her B.S. degree from the University of Mary Hardin-Baylor, her M.S. degree from the University of North Texas, and her Ph.D. from Texas Woman's University.

Dorothy Chase - is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.


School PriceOrder Quantity
Text 557 978-1-61960-267-0 $98.00$73.50
Online Text, 1yr. Individual Subscription Purchase
Online Text, 1yr. Individual Access Key Code 978-1-61960-269-4 $49.00$36.75
Online Student Center, 6yr. Classroom Subscription (min. 15) 978-1-63126-489-4 $119.28$89.46
Bundle (Text + Online Student Center, 6yr. Classroom Subscription) (min. 15) 978-1-63126-490-0 $151.44$113.58
Workbook 160 978-1-61960-271-7 $21.28$15.96
* Instructor's Annotated Workbook 160 978-1-61960-272-4 $80.00$60.00*
* Instructor's Resource CD 978-1-61960-274-8 $260.00$195.00*
* ExamView® Assessment Suite CD 1260 test questions 978-1-61960-275-5 $248.00$186.00*
* Instructor's Presentations for PowerPoint® CD, Individual License 680 slides 978-1-61960-276-2 $240.00$180.00*
* Instructor's Presentations for PowerPoint® CD, Site License 680 slides 978-1-61960-277-9 $600.00$450.00*
* Online Instructor Resources, 6yr. Individual Subscription 978-1-63126-491-7 $528.00$396.00*
*Instructors’ materials and custom products cannot be ordered online. For more information or to place an order, please call 800.323.0440.

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