Hospitality Services, 3rd Edition

Introduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality - food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing and sales, and accounting. Chapters on career planning lead students through the steps of the job search and emphasize the skills needed for success.

• New chapters on the travel, tourism, and recreation industries have been added.
• Profiles of fascinating and inspiring industry leaders show individual career progression, from entry level to top positions.
• New features include applied math activities and business ethics.
• Instructor's CD provide student worksheets to reinforce learning.

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Products	Pages	ISBN	Retail Price	Order Quantity
Text 978-1-61960-267-0	557	978-1-61960-267-0	$98.00*
Introduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality - food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing and sales, and accounting. Chapters on career planning lead students through the steps of the job search and emphasize the skills needed for success.
Workbook 978-1-61960-271-7	160	978-1-61960-271-7	$21.28*
Designed to help students review content, apply knowledge, and develop critical-thinking skills. A wide variety of activities are provided for various learning styles. This supplement is a consumable resource, designed with perforated pages so that a given chapter can be removed and turned in for grading or checking.
*Qualified schools may be eligible for a 25% discount.

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Online Text, 1yr. Indv. Subscription (Instant Access) 978-1-61960-268-7				978-1-61960-268-7
Online Textbook. All content from the print textbook is included with exact page reproductions to ensure that students do not miss any important information or illustrations. Navigation is easy with a linked table of contents, and the search function helps students to easily find information. Instant Access. Upon purchase, you will receive a key code to redeem at the G-W Online Textbooks site. Note: There is no physical product shipped via the mail. To learn more visit, “How do I purchase G-W Online Textbooks?”
Online Text, 1yr. Indv. Access Key Packet 978-1-61960-269-4		978-1-61960-269-4	$49.00*
Online Textbook. All content from the print textbook is included with exact page reproductions to ensure that students do not miss any important information or illustrations. Navigation is easy with a linked table of contents, and the search function helps students to easily find information. Access Key Code Packet. Upon purchase, you will receive a printed access key code packet. This printed packet contains a key code to redeem at the G-W Online Textbooks site.
Online Student Center, 6yr. Classroom Subscription (min. 15) 978-1-63126-489-4		978-1-63126-489-4	$119.28*
The Online Student Center for Hospitality Services offers a complete learning package that is accessible through any Internet-enabled device, including computers, smartphones, and tablets. Students can study in the classroom or on the go: whenever or wherever it is most convenient. Instructional materials included are: Online Textbook All content from the print textbook is included with exact page reproductions to ensure that students do not miss any important information or illustrations. Navigation is easy with a linked table of contents, and the search function helps students to easily find information. Online Workbook This is an exact reproduction of the printed workbook with features that provide options to meet classroom needs. Pages can be printed on demand for assignment.
Bundle (Text + Online Student Center, 6yr. Classroom Subscription) (min. 15) 978-1-63126-490-0		978-1-63126-490-0	$151.44*
Bundle includes a copy of the Student Textbook and Online Student Center 6yr. Classroom Subscription. Minimum quantity of 15 must be purchased.
*Qualified schools may be eligible for a 25% discount.

Products		ISBN	Retail Price	Order Quantity
Instructor's Annotated Workbook 978-1-61960-272-4		978-1-61960-272-4	$80.00*	Call to Order‡
Designed for presenting answers to workbook activities right where you need them.
Instructor's Resource CD 978-1-61960-274-8		978-1-61960-274-8	$260.00*	Call to Order‡
The Instructor's Resource CD contains the following items: National Standards. Correlations to important standards provided in PDF format. Lesson Plans. Customizable daily Lesson Plans in Microsoft Word (DOCX) format. Reproducible Masters. Printable instructional materials provided in PDF format. Answer Keys. Chapter Answer Keys in PDF format. Annotated Workbook. Instructor's Annotated Workbook provided in PDF format. System Requirements Windows®: Intel® Pentium® II or compatible processor, Windows® 2000/XP/7/8, 128 MB RAM (256 MB RAM recommended), Internet Explorer® (6 or higher), allow active content, and Adobe® Reader® (free download). Macintosh®: PowerPC® G4, G5 or Intel® processor, Mac OS® X v10.X, 128 MB RAM (256 MB RAM recommended), Safari® (2.0 or higher), allow active content, Adobe® Reader® (free download).
ExamView® Assessment Suite CD 978-1-61960-275-5		978-1-61960-275-5	$248.00*	Call to Order‡
The ExamView® Assessment Suite allows you to quickly and easily create, administer, and score paper and online tests. The ExamView® Assessment Suite includes the ExamView® Test Generator, ExamView® Test Manager, and ExamView® Test Player. This product includes 27 test banks with a total of 1260 questions. System Requirements Windows®: Windows® XP SP or later; Intel® Pentium® IV Processor 1GHz or higher (or equivalent); 512 MB RAM; 500 MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; One available USB Port (required when using eInstruction® student response system); Internet connection to access the Web publishing and content update features. Macintosh®: Mac OS® 10.6 or later; Intel® Processor 1GHz or higher; 32-bit and 64-bit Kernel and Extensions; 512 MB RAM; 300 MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; One available USB Port (required when using eInstruction® student response system); Internet connection to access the Web publishing and content update features.
Instructor's Presentations for PowerPoint® CD, Individual License 978-1-61960-276-2		978-1-61960-276-2	$240.00*	Call to Order‡
Individual License. This CD package contains presentations in PowerPoint format for each of the 27 chapters, comprising over 680 slides of instructional material. System Requirements Windows®: Intel® Pentium® II or compatible processor, Windows® 2000/XP/7/8, 128 MB RAM (256 MB RAM recommended), Internet Explorer® (6 or higher), allow active content, PowerPoint® Viewer (free download), and Adobe® Reader® (free download). Macintosh®: PowerPC® G4, G5 or Intel® processor, Mac OS® X v10.X, 128 MB RAM (256 MB RAM recommended), Safari® (2.0 or higher), allow active content, PowerPoint® Viewer (free download for Mac OS® 9.X), Adobe® Reader® (free download).
Instructor's Presentations for PowerPoint® CD, Site License 978-1-61960-277-9		978-1-61960-277-9	$600.00	Call to Order‡
Site License. This CD package contains presentations in PowerPoint format for each of the 27 chapters, comprising over 680 slides of instructional material. System Requirements Windows®: Intel® Pentium® II or compatible processor, Windows® 2000/XP/7/8, 128 MB RAM (256 MB RAM recommended), Internet Explorer® (6 or higher), allow active content, PowerPoint® Viewer (free download), and Adobe® Reader® (free download). Macintosh®: PowerPC® G4, G5 or Intel® processor, Mac OS® X v10.X, 128 MB RAM (256 MB RAM recommended), Safari® (2.0 or higher), allow active content, PowerPoint® Viewer (free download for Mac OS® 9.X), Adobe® Reader® (free download).
Online Instructor Resources, 6yr. Indv. Subscription, Free with Qualified Purchase 978-1-63126-491-7		978-1-63126-491-7	$528.00*	Call to Order‡
The Online Instructor Resources 6yr. Subscription provides 6 years of individual access to the classroom support materials used most, all in one convenient location. Included are the contents of the Online Instructor’s Annotated Workbook, Instructor's Resource CD, the Instructor's Presentations for PowerPoint®, and ExamView® Assessment Suite.
*Qualified schools may be eligible for a 25% discount.
‡To order this item, please call 800.323.0440.

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Table of Contents

Part 1. Welcome to Hospitality

1. The World of Hospitality
2. Service: The Heart of Hospitality
3. Hospitality Past, Present, and Future

Part 2. The Foodservice Industry

4. The World of Food and Beverages
5. Food Preparation and Service
6. Front and Back of the House
7. Hotel Food and Beverage Services
8. Purchasing and Receiving
9. Food Safety and Sanitation

Part 3. The Lodging Industry

10. The World of Lodging
11. Front Office
12. Housekeeping
13. Security
14. Engineering

Part 4. Travel, Tourism, and Recreation

15. Travel
16. Tourism
17. Recreation

Part 5. The Business of Hospitality

18. Business Basics
19. Hospitality Management
20. Human Resources
21. Marketing and Sales
22. Accounting
23. Workplace Safety and Emergencies
24. Legal and Ethical Considerations

Part 6. Careers

25. Your Career in Hospitality
26. Skills for Success
27. Starting a Business

Look Inside

The Look Inside images are for preview purposes only. The format of the actual product may vary from the images shown.

Online Text, 6yr. Classroom Subscription (min. 15)

Front Matter (g-wonlinetextbooks.com Hospitality)

Chapter 1 (g-wonlinetextbooks.com Hospitality)

Chapter 4 (g-wonlinetextbooks.com Hospitality)

Presentations for PowerPoint

Chapter 1 (540 KB)

Correlations

Florida

Introduction to Hospitality and Tourism (PDF, 416 KB)

Idaho

Hospitality Services (PDF, 525 KB)

North Carolina

Hospitality & Tourism (PDF, 398 KB)

Oklahoma

 

Introduction to Hospitality and Tourism

South Carolina

Hospitality Management and Operations 1, 2 (PDF, 436 KB)

Texas

Principles of Hospitality and Tourism TEKS (PDF, 314 KB)

Travel and Tourism Management TEKS (PDF, 334 KB)

About the Author(s)

Johnny Sue Reynolds, Ph.D. - has always had a passion for teaching. She is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. As an educational consultant she enjoys teaching/developing online courses, FCS assessment development, and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned her B.S. degree from the University of Mary Hardin-Baylor, her M.S. degree from the University of North Texas, and her Ph.D. from Texas Woman's University.

Dorothy Chase - is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.