Please Select an Education Level

6-12 Education College & Career

Hospitality Services, 3rd Edition

By: Johnny Sue Reynolds, Ph.D. and Dorothy Chase
ISBN: 978-1-61960-267-0
Format: Hardcover
Copyright: 2014
Subject: Hospitality
Grade Level: 9-14
Description
Introduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality - food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing and sales, and accounting. Chapters on career planning lead students through the steps of the job search and emphasize the skills needed for success.
  • New chapters on the travel, tourism, and recreation industries have been added.
  • Profiles of fascinating and inspiring industry leaders show individual career progression, from entry level to top positions.
  • New features include applied math activities and business ethics.
  • Instructor's CD provide student worksheets to reinforce learning.
Products & Prices
Products Pages ISBN Retail Price School Price Order Quantity
Text 557 978-1-61960-267-0 $98.00 $73.50
Introduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality - food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing and sales, and accounting. Chapters on career planning lead students through the steps of the job search and emphasize the skills needed for success.
Workbook 160 978-1-61960-271-7 $21.28 $15.96
Designed to help students review content, apply knowledge, and develop critical-thinking skills. A wide variety of activities are provided for various learning styles. This supplement is a consumable resource, designed with perforated pages so that a given chapter can be removed and turned in for grading or checking.
Instructor's Annotated Workbook 160 978-1-61960-272-4 $80.00 $60.00 *
Designed for presenting answers to workbook activities right where you need them.
Instructor's Resource CD 978-1-61960-274-8 $260.00 $195.00 *
The Instructor's Resource CD contains the following items:
  • National Standards. Correlations to important standards provided in PDF format.
  • Lesson Plans. Customizable daily Lesson Plans in Microsoft Word (DOCX) format.
  • Reproducible Masters. Printable instructional materials provided in PDF format.
  • Answer Keys. Chapter Answer Keys in PDF format.
  • Annotated Workbook. Instructor's Annotated Workbook provided in PDF format.


System Requirements
Windows®:
Intel® Pentium® II or compatible processor, Windows® 2000/XP/7/8, 128 MB RAM (256 MB RAM recommended), Internet Explorer® (6 or higher), allow active content, and Adobe® Reader® (free download).
Macintosh®: PowerPC® G4, G5 or Intel® processor, Mac OS® X v10.X, 128 MB RAM (256 MB RAM recommended), Safari® (2.0 or higher), allow active content, Adobe® Reader® (free download).
ExamView® Assessment Suite CD 1260 test questions 978-1-61960-275-5 $248.00 $186.00 *
The ExamView® Assessment Suite allows you to quickly and easily create, administer, and score paper and online tests. The ExamView® Assessment Suite includes the ExamView® Test Generator, ExamView® Test Manager, and ExamView® Test Player. This product includes 27 test banks with a total of 1260 questions.

System Requirements
Windows®:
Windows® XP SP or later; Intel® Pentium® IV Processor 1GHz or higher (or equivalent); 512 MB RAM; 500 MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; One available USB Port (required when using eInstruction® student response system); Internet connection to access the Web publishing and content update features.
Macintosh®: Mac OS® 10.6 or later; Intel® Processor 1GHz or higher; 32-bit and 64-bit Kernel and Extensions; 512 MB RAM; 300 MB hard disk space; Monitor capable of displaying 1024 x 768 or higher resolution; One available USB Port (required when using eInstruction® student response system); Internet connection to access the Web publishing and content update features.
Instructor's Presentations for PowerPoint® CD, Individual License 680 slides 978-1-61960-276-2 $240.00 $180.00 *
Individual License. This CD package contains presentations in PowerPoint format for each of the 27 chapters, comprising over 680 slides of instructional material.

System Requirements
Windows®:
Intel® Pentium® II or compatible processor, Windows® 2000/XP/7/8, 128 MB RAM (256 MB RAM recommended), Internet Explorer® (6 or higher), allow active content, PowerPoint® Viewer (free download), and Adobe® Reader® (free download).
Macintosh®: PowerPC® G4, G5 or Intel® processor, Mac OS® X v10.X, 128 MB RAM (256 MB RAM recommended), Safari® (2.0 or higher), allow active content, PowerPoint® Viewer (free download for Mac OS® 9.X), Adobe® Reader® (free download).
Instructor's Presentations for PowerPoint® CD, Site License 680 slides 978-1-61960-277-9 $600.00 $450.00 *
Site License. This CD package contains presentations in PowerPoint format for each of the 27 chapters, comprising over 680 slides of instructional material.

System Requirements
Windows®:
Intel® Pentium® II or compatible processor, Windows® 2000/XP/7/8, 128 MB RAM (256 MB RAM recommended), Internet Explorer® (6 or higher), allow active content, PowerPoint® Viewer (free download), and Adobe® Reader® (free download).
Macintosh®: PowerPC® G4, G5 or Intel® processor, Mac OS® X v10.X, 128 MB RAM (256 MB RAM recommended), Safari® (2.0 or higher), allow active content, PowerPoint® Viewer (free download for Mac OS® 9.X), Adobe® Reader® (free download).
*To order instructor's materials call 800.323.0440.
Table of Contents

Part 1. Welcome to Hospitality
1. The World of Hospitality
2. Service: The Heart of Hospitality
3. Hospitality Past, Present, and Future
Part 2. The Foodservice Industry
4. The World of Food and Beverages
5. Food Preparation and Service
6. Front and Back of the House
7. Hotel Food and Beverage Services
8. Purchasing and Receiving
9. Food Safety and Sanitation
Part 3. The Lodging Industry
10. The World of Lodging
11. Front Office
12. Housekeeping
13. Security
14. Engineering
Part 4. Travel, Tourism, and Recreation
15. Travel
16. Tourism
17. Recreation
Part 5. The Business of Hospitality
18. Business Basics
19. Hospitality Management
20. Human Resources
21. Marketing and Sales
22. Accounting
23. Workplace Safety and Emergencies
24. Legal and Ethical Considerations
Part 6. Careers
25. Your Career in Hospitality
26. Skills for Success
27. Starting a Business
Look Inside
Online Text, 6yr. Classroom Subscription (min. 15)
g-wonlinetextbooks.com
Front Matter (g-wonlinetextbooks.com, Hospitality)
g-wonlinetextbooks.com
Chapter 1 (g-wonlinetextbooks.com, Hospitality)
g-wonlinetextbooks.com
Chapter 4 (g-wonlinetextbooks.com, Hospitality)
Presentations for PowerPoint
PPS
Chapter 1 (PPS, 540 KB)
Correlations
Florida
Idaho
PDF
Hospitality Services (PDF, 525 KB)
North Carolina
PDF
Hospitality & Tourism (PDF, 398 KB)
Oklahoma
 
Introduction to Hospitality and Tourism
South Carolina
Texas
About the Author(s)

Johnny Sue Reynolds, Ph.D. - has always had a passion for teaching. She is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. As an educational consultant she enjoys teaching/developing online courses, FCS assessment development, and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned her B.S. degree from the University of Mary Hardin-Baylor, her M.S. degree from the University of North Texas, and her Ph.D. from Texas Woman's University.

Dorothy Chase - is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.