Introduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality - food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing and sales, and accounting. Chapters on career planning lead students through the steps of the job search and emphasize the skills needed for success.
New chapters on the travel, tourism, and recreation industries have been added.
Profiles of fascinating and inspiring industry leaders show individual career progression, from entry level to top positions.
New features include applied math activities and business ethics.
Instructor's CD provide student worksheets to reinforce learning.
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Table of Contents
Part 1. Welcome to Hospitality
1. The World of Hospitality 2. Service: The Heart of Hospitality 3. Hospitality Past, Present, and Future
Part 2. The Foodservice Industry
4. The World of Food and Beverages 5. Food Preparation and Service 6. Front and Back of the House 7. Hotel Food and Beverage Services 8. Purchasing and Receiving 9. Food Safety and Sanitation
Part 3. The Lodging Industry
10. The World of Lodging 11. Front Office 12. Housekeeping 13. Security 14. Engineering
Part 4. Travel, Tourism, and Recreation
15. Travel 16. Tourism 17. Recreation
Part 5. The Business of Hospitality
18. Business Basics 19. Hospitality Management 20. Human Resources 21. Marketing and Sales 22. Accounting 23. Workplace Safety and Emergencies 24. Legal and Ethical Considerations
Part 6. Careers
25. Your Career in Hospitality 26. Skills for Success 27. Starting a Business
Johnny Sue Reynolds, Ph.D. - has always had a passion for teaching. She is Professor Emeritus at the University of North Texas and former Associate Dean and Hospitality Management Department Chair. As an educational consultant she enjoys teaching/developing online courses, FCS assessment development, and mentoring student teachers. Reynolds has taught family and consumer sciences courses in Texas middle schools and high schools, as well as adult education courses. She earned her B.S. degree from the University of Mary Hardin-Baylor, her M.S. degree from the University of North Texas, and her Ph.D. from Texas Woman's University.
Dorothy Chase - is a professor of Recreation and Tourism at Central Washington University and co-chair of the Department of Family and Consumer Sciences. Dr. Chase earned a bachelor’s degree in English from the University of Winnipeg, a master’s degree in Education Administration from Lakehead University, and a doctorate in Parks, Recreation and Tourism Management from Clemson University. She spent a year as an exchange professor in Korea and has visited more than 50 countries for business or leisure. She has worked in retail travel and tours, and has also consulted in community tourism development. She served on provincial and national boards of the Canadian Institute of Travel Counselors for several years.