Frequently Asked Questions

 
Find answers to frequently asked questions about G-W's products.

CDs and DVDs

How can I access the files on a CD if my virus scanner does not allow me to run the user interface?
How can I allow active content from CDs to run on my computer?
How do I access CD content if it does not automatically launch?
How do I access the Autodesk Student Engineering and Design Community?
Is the FluidSIM software required to complete the activities in the Fluid Power lab manual?
What is a G-W CD individual license?
What is a G-W CD site license?
Where can I find a DVD decoder for my Microsoft Windows Media Player?
Why does the FluidSIM®4.0 Hydraulics CD packaged with the Fluid Power: Hydraulics and Pneumatics textbook, ISBN: 978-1-60525-931-4, ask for an activation code when installing the full version?
Why does the LogixPro Software launch in trial mode?

ExamView

Goodheart-Willcox partners with eInstruction to provide you the test questions your G-W textbook using the ExamView Assessment Suite software. For technical support regarding the functionality of the ExamView Assessment Suite software, visit https://www.turningtechnologies.com/examview/einstruction or contact 866.746.3015. Some commonly asked questions are also listed below.

Does ExamView have spell check or other universal editing tools?
How can I edit questions on a test?
How can I format a test to make it look like a state or national test?
How can I import an existing class roster into the ExamView Test Manager?
How can I include additional information with each question on the test?
How do I change my test bank location preferences within the ExamView® TestGenerator?
How do I create a class roster in ExamView Test Manager?
How do I create a LAN-Based test for my school's server?
How do I create and score an assignment in ExamView Test Manager?
How do I create tests?
How do I download and install ExamView Assessment Suite Software from my Online Instructor Resources?
How do I edit the various sections of a test I have created?
How do I generate class or student reports in ExamView Test Manager?
How do I generate customized reports in ExamView Test Manager?
How do I import questions from ExamView Assessment Suite into Desire2Learn v8.2?
How do I import student results into the ExamView Test Manager?
How do I insert graphics into a question?
How do I locate the ExamView® v8.1 or v9.1 test banks on my computer after installation?
How do I permanently add a question to my test bank?
How do I relocate ExamView® test banks so all banks may be selected from the same location?
How do I save and print my tests?
What are the system requirements for the ExamView Assessment Suite v8.1?
What do I do if nothing happens when I put the ExamView Assessment Suite CD in my computer's CD-ROM drive?
What is the ExamView Assessment Suite?

Game Design Software

All Video Game Design Software Downloads
How do I mass deploy/install The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9?
How do I run The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, on a non-Windows system?
I am unable to create a new 001 Game Creator game or folder in Windows 10. Instead, I receive a Folder 46 error. How can I fix this?
My license of The Games Factory 2 has expired. How do I renew?
The Heromachine link in the Video Game Design Composition Software Design Guide does not work. Where can I find this asset?
What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, does not list the Military Library under the "Local Library/Games/Miscellaneous" folder?
What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, will not update to the latest downloadable web version?
Where are the sprites located for Game Maker?

Companion Websites

How do I clear my cache in my Web browser using Internet Explorer 10/11?
How do I clear my cache in my Web browser using Internet Explorer 6?
How do I clear my cache in my Web browser using Internet Explorer 7?
What are the system requirements for Companion Websites?
What do I do if I cannot view a PDF in a Web browser?
What is a Companion Website?
What textbooks are supported by Companion Websites?

Presentations for PowerPoint

How can I edit a PowerPoint PPS or PPSX file?
How do I view PPS/PPT/PPTX files using Apache OpenOffice?
How do I view Presentations for PowerPoint on a Mac if I do not have Microsoft Office for Mac?
What is the difference between PowerPoint PPT/PPTX and PPS/PPSX files?
Why can't I edit Presentations for PowerPoint?

Download

How do I extract files from a .zip file format?
Where can I download the latest free version of Apple QuickTime?
Where can I download the latest free version of Microsoft Windows Media Player?
Where can I download the latest version of Adobe Flash Player?
Where can I download the latest version of Adobe Reader?

VitalSource

What is VitalSource?

Miscellaneous

Are your online textbooks compatible with any text to speech (TTS) browser extensions or apps?
How do I access the Online Instructor Resources?
How do I open MOV files on a Windows computer without using Apple Quicktime?
What are the photo credits for the Goodheart-Willcox website?
Where can I locate clip art and sounds for Microsoft Office?

QR Codes

What are QR codes?

Common Cartridge®

What are IMS QTI® files?
What is a Common Cartridge®?
What is LTI®?
What is SSO?
What Learning Management Systems are currently supported for G-W LMS Integration?

Common Cartridge® – Admin/Instructor

Can I set up a trial or pilot course?
How can I modify the URL of an LTI® link to go to a specific page?
How do I access the Online Instructor Resources?
How do I activate my Instructor Common Cartridge® Subscription with an Access Key Code?
How do I activate my Instructor Common Cartridge® Subscription?
How do I download question pools from the Online Instructor Resources?
How do I purchase a Common Cartridge®?
What do I do if I receive a Windows Security prompt for my username and password when trying to open Word documents and presentations in PowerPoint format?

Common Cartridge® – Student

How do I access my course materials?
How do I fill in PDF form fields?
How do I fill in Web form fields?
How do I use my Access Key Code?
Where do I find my Access Key Code?

Common Cartridge® – Integration

Blackboard LTI® Tool Providers
Brightspace by D2L External Learning Tool
How do I configure the G-W External App in my Canvas LMS?
How does Common Cartridge® by G-W Integration work within my LMS?
How to import Common Cartridges within my LMS?
Its Learning LTI® Configuration
Moodle LTI® Tool Configuration
Schoology External Tool
Shared account with Google Classroom

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