Computer Service and Repair presents the most up-to-date information in the rapidly changing world of computers and their software. The text teaches the practices and principles needed to pass the CompTIA A+ Certification Exams, as well as to build, upgrade, and troubleshoot PCs. The text is written for students with no PC technical experience as well as for PC technicians with limited formal training.
Preparation for the CompTIA A+ Certification Exams is emphasized throughout the textbook. This textbook meets the requirements of the CompTIA Authorized Quality Curriculum Program, covering all objectives of the A+ Certification Exams. Most chapters open with descriptions of A+ Key Points, which identify chapter content that is likely to be represented on the examination. A+ Notes are used wherever appropriate in the text to highlight specific areas for exam preparation. At the end of most chapters, students take a 10-question quiz consisting of sample A+ exam items relating to the chapter content. A complete chapter of the textbook is devoted to CompTIA A+ exam preparation.
The Instructor's Resource CD for Computer Service and Repair includes a variety of valuable instructional resources, including printable PDF files of all materials in the Instructor's Manual and lesson plans.
Please visit Richard M. Roberts' Web site for text updates, interesting links, and bonus laboratory material at www.rmroberts.com.
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Table of Contents
1. Introduction to a Typical PC 2. Operating Systems 3. Motherboards 4. CPU 5. Power Supplies 6. Memory 7. Input Devices 8. Video Display and Audio Systems 9. Magnetic Storage Devices 10. CD Technology 11. Printers 12. Portable PCs 13. Modems and Transceivers 14. Viruses 15. PC Troubleshooting 16. Introduction to Networking 17. Network Administration 18. WAN 19. Small-Office/Home-Office (SOHO) Networking 20. Customer Support, Communication, and Professionalism 21. CompTIA A+ Certification Exams Preparation 22. Employment and Advanced Education
Richard M. Roberts - For the past 35 years, Richard Roberts has been designing curriculum, teaching Electricity and Electronics as well as Computer Technology, and supervising technical teachers. Mr. Roberts is an accomplished programmer and computer technician. He has experience as the system administrator for Novell NetWare, Microsoft NT, and IBM Token Ring networking systems. He possesses a Bachelor's degree in Technical Education and a Master's degree in Administration/ Supervision. He also has CompTIA A+, Network+, iNet+, and Security+ certifications and is a certified IT technician, remote desktop support technician, and depot technician.
His computer experiences started as early as 1974 when he began programming and teaching the Motorola 6800, which eventually evolved into the Motorola 68000, once the core processor of the Apple Macintosh computer system. Since then, Mr. Roberts has maintained his teaching status to both instructors and students as the technology has evolved, and he has remained at a state-of-the-art technical level through research, teaching, and applications. He is currently an adjunct instructor at South Florida Community College where he teaches PC repair, A+ Certification, Network Fundamentals, Network+ Certification, and many short workshops in various Microsoft business applications. He authored the textbooks Networking Fundamentals and Computer Service and Repair and coauthored the textbook Electricity and Electronics as well as designed and programmed the accompanying interactive CD-ROM.
In addition to his current position, Mr. Roberts has taught at Erwin Technical Center and Tampa Bay Technical High School, and he has taught adults in the military service. His time is now divided between computer consulting and applications, teaching students and instructors, and writing textbooks and other ancillary instructional materials. Occasionally, he goes fishing, but not too often.