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Frequently Asked Questions

Register

- How do I create a personal e-mail account?

- How do I register on G-W Online?

- I registered for an account, why am I unable to access it?

- What do I do if I did not receive an e-mail confirming my G-W Online account?

Login

- How do I change my password?

- How do I login?

- How do I obtain my login information?

- What do I do if I forget my username or password?

Profile

- How do I change my time zone?

- How do I edit my forum e-mail preferences?

- How do I edit my profile?

Enroll

- How do I enroll in a course?

- Where do I find my enrollment key?

Course

- Can I view a demo of a course?

- How do I access course content?

- How do I access my course?

- How do I access sent Quickmail?

- How do I add a Glossary entry?

- How do I download a file from my course?

- How do I fill in PDF form fields?

- How do I fill out the Username and Password Reminder Form?

- How do I manage my forum subscriptions (subscribe/unsubscribe)?

- How do I participate in a Forum discussion?

- How do I post to a forum?

- How do I purchase a course?

- How do I send myself a copy of an e-mail I’m sending via the Quickmail block?

- How do I take a quiz/test?

- How do I upload an assignment?

- How do I use the HTML editor?

- How do I use the Quickmail feature?

- How do I view and print my grades?

- How do I view news and announcements?

- What titles do you have courses available for?

- Where did my downloaded file go?

- Which login do I use to access my course?

Interactive Online Textbook

- How do I access featured items (interactive activities, self-assessment quizzes, templates, enlargeable images, etc) in an Interactive Online Textbook?

- How do I adjust the text size?

- How do I bookmark my page?

- How do I find pages containing glossary terms?

- How do I listen to audio in an Interactive Online Textbook?

- How do I navigate through an Online Textbook?

- How do I view Working with Young Children Online Textbook videos?

Calendar

- How do I create a calendar event?

- How do I view the calendar?

Tech Support

- How do I submit a Tech Support Ticket?

Windows and Browser Settings

- How do I adjust my screen resolution?

- How do I allow cookies?

- How do I allow my browser to install ActiveX Controls?

- How do I allow my browser to run active content?

- How do I allow popup windows?

- How do I auto-hide my Taskbar?

- How do I check my browser settings?

- How do I hide the Status Bar?

- What is the Internet Explorer Information Bar?

- Where can I download Adobe Flash Player?

- Where can I download Adobe Reader?

- Where can I download Apple QuickTime?

- Where can I download Internet Explorer?

- Where can I download Mozilla Firefox?

- Why do I need to check my browser settings?

Instructor - Assignments

- How do I create an Advanced Uploading of Files Assignment?

- How do I create an assignment for a PDF activity?

- How do I create an Offline Activity Assignment?

- How do I create an Upload a Single File Assignment?

- How do I grade an Advanced Uploading of Files Assignment?

- How do I grade an Offline Activity Assignment?

- How do I grade an Upload a Single File Assignment?

- What is a Response File?

Instructor - Certificate Activity

- How do I create a Certificate activity?

Instructor - Feedback Activity

- How do I add questions to a Feedback activity?

- How do I create a Feedback activity?

- How do I view responses for my Feedback activity?

Instructor - Forum Activity

- How do I create a Forum?

- How do I edit or remove student forum posts?

Instructor - Glossary Activity

- How do I create a Glossary activity?

- How do I edit or delete a Glossary entry?

- How do I grade a Glossary entry?

Instructor - Questionnaire Activity

- How do I add questions to a Questionnaire activity?

- How do I create a Questionnaire activity?

- How do I make the Username and Password Reminder Form visible to students?

- How do I view Questionnaire responses?

Instructor - Quiz Activity

- How do I add questions to a Quiz?

- How do I create a Quiz?

- How do I create a random question quiz?

- How do I delete students’ Quiz attempts?

- How do I edit a quiz question?

- How do I grade a Quiz?

- How do I preview a test/quiz?

- How do I regrade a test/quiz after editing a question?

- How do I view an individual student’s test/quiz responses?

- How do I view the Item Analysis Report for a quiz?

Instructor - Adding and Editing Resources

- How do I create a Label resource?

- How do I create a Text Page resource?

- How do I create a Web Page resource?

- How do I link to a file on the Course Outline?

- How do I link to a Web site on the Course Outline?

Instructor - Editing Course Content

- How do I change the availability of a Quiz?

- How do I edit items on the Course Outline?

- How do I edit Quiz settings?

- How do I edit the name of a Quiz?

- What are the blue questions marks that I see when customizing my course?

- What do I do if the hide/show (eye) button on the Course Outline is not working?

Instructor - Gradebook

- How do I change my Gradebook preferences?

- How do I export students’ grades from the Gradebook?

- How do I navigate the Grader Report view of the Gradebook?

- How do I override grades within the Gradebook?

- How do I print students’ grades?

- How do I set a pass/fail grade for a Gradebook item?

- How do I weight categories or grade items within the Gradebook?

- How does the Gradebook work?

- What aggregation methods are available for use within the Gradebook?

- What is the Categories and Items view of the Gradebook?

- What is the User Report view of the Gradebook?

Instructor - Communication Tools

- How do I create an Announcement?

- How do I use Participation Reports to communicate with students?

Instructor - Miscellaneous

- How can I use the same course next semester or school year?

- How do I view a student’s Activity report?

- How do I view how long a student has been enrolled in the Online Course?

- How do I view student Quiz details?

- How do I view the course from a different role?

- What is a rollover course?

- When editing a course in Internet Explorer, what do I do if I receive a popup asking if I want to “Stop running this script?”

- Where can I view live Activity logs?

- Where can I view my class’ Activity logs?

- Where can I view my course’s Activity report?

- Where can I view Participation Reports?

Instructor - Online Instructor Center

- How do I add Online Instructor Center resources to my G-W Online course?

- How do I create a new question pool in Blackboard using questions from an imported question pool from the Online Instructor Center?

- How do I download question pools from the Online Instructor Center?

- What do I do if I receive a Windows Security prompt for my username and password when trying to open Word documents and presentations in PowerPoint format?

Instructor - Other Learning Management Systems

- How do I add Online Instructor Center resources to my Angel course?

- How do I add Online Instructor Center resources to my Desire2Learn course?

- How do I add Online Instructor Center resources to my Moodle course?

- How do I create a question category in Moodle?

- How do I create a question pool in Angel?

- How do I create a quiz in Desire2Learn (D2L) from an imported question pool from the Online Instructor Center?

- How do I create a quiz/test in Moodle using G-W questions?

- How do I create a random block test in Blackboard using questions from an imported question pool from the Online Instructor Center?

- How do I create a section in a Desire2Learn Question Library?

- How do I create a test in Angel using G-W questions?

- How do I import a question pool from the Online Instructor Center into Angel?

- How do I import a question pool from the Online Instructor Center into Blackboard Version 9?

- How do I import a question pool from the Online Instructor Center into Desire2Learn(D2L)?

- How do I import a question pool from the Online Instructor Center into Moodle?

- How do I import the MAST question pools into Blackboard CE 8?

- How do I link to G-W Online within my Angel course?

- How do I link to G-W Online within my Desire2Learn course?

- How do I link to G-W Online within my Moodle course?

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