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Shipping and Returns

Shipping and Postage – United States
G-W orders are shipped via UPS, FedEx, or common carrier. U.S. Postal Service Library Rate (if eligible) or Parcel Post are used only when specifically requested. G-W does not provide insurance for shipments made by the Postal Service and will not replace lost items valued at more than $100. For destination delivery within the continental United States, please add to the net price of the order either 10% shipping when ordering four or more items or $8.00 per item when ordering three items or less. To ensure delivery into Alaska, Hawaii, and Puerto Rico, shipments will only be made by a traceable carrier (such as FedEx) at an increase over the usual 10% for continental U.S. orders. Shipping charges are prepaid and added to your invoice.

Returns – United States
All returns must be received within 12 months of invoice in new, salable condition. Send prepaid to our Tinley Park address and enclose a copy of the original invoice in each carton returned. Customer is responsible for losses en route to us.

Shipping and Postage – Canada Canada flag
G-W orders are shipped via FedEx. For destination delivery into Canada, please add to the net price of the order either 10% shipping when ordering four or more items or $8.00 per item when ordering three items or less. Shipping charges are prepaid and added to your invoice.

Returns – Canada Canada flag
All returns must be received within 12 months of invoice in new, salable condition. A Return Authorization Request Form is required for all returns. Send prepaid to our Tinley Park address:

Goodheart-Willcox Publisher
18604 West Creek Drive
Tinley Park, IL 60477

Enclose a copy of the Return Authorization Request Form each carton returned. Customer is responsible for losses en route to us. **Items not returned directly to Tinley Park or returned without a Return Authorization Request Form may be subject to a restocking fee and/or additional shipping charges.



Phone Fax E-mail Mail
Phone:
800.323.0440
708.687.5000
Fax:
888.409.3900
708.468.8692
E-mail:
custserv@g-w.com
orders@g-w.com
Mail:
Goodheart-Willcox Publisher
18604 West Creek Drive
Tinley Park, IL 60477-6243
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Return Authorization Request Form
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