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Home   Support   General FAQs

Frequently Asked Questions

Find answers to frequently asked questions about G-W’s products.

CDs and DVDs

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How can I access the files on a CD if my virus scanner does not allow me to run the user interface?
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How do I access the Autodesk Student Engineering and Design Community?
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How do I install the EXAMVIEW® Test Player from the Modern Automotive Technology IRCD 2004, ISBN: 978-1-59070-192-8 if the installation is unsuccessful?
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How do I mass deploy/install The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9?
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How do I run The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, on a non-Windows system?
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How do I run the Lessons in Electricity for Air Conditioning, ISBN:1-56637-849-4 and Lessons in Air Conditioning and Refrigeration, ISBN:1-56637-742-0 CD-ROMs on Windows XP or Vista?
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I received a User Account Control message, “Do you want to allow the following program from an unknown publisher to make changes to this computer?”
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Is the FluidSIM software required to complete the activities in the Fluid Power lab manual?
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My license of The Games Factory 2 has expired because 12 months have passed. How do I upgrade my existing installation of The Games Factory 2 to a new 12-month license?
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What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, does not list the Military Library under the “Local Library/Games/Miscellaneous” folder?
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What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, gives me an error message stating “This version has expired?”
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What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, will not update to the latest downloadable web version?
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What do I do when the Modern Automotive Technology IRCD ©2004, ISBN: 978-1-59070-192-8, gives me an error message that says, “Missing Technologies – Adobe Acrobat 4.0 – click to download”?
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What is a G-W CD individual license?
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What is a G-W CD site license?
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What should I do if I am having trouble launching PDF files using Adobe Acrobat 8 or Adobe Reader 8?
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Where can I find a DVD decoder for my Microsoft Windows Media Player?
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Why does the FluidSIM®4.0 Hydraulics CD packaged with the Fluid Power: Hydraulics and Pneumatics ©2009 textbook, ISBN: 978-1-60525-081-6, ask for an activation code when installing the full version?

Companion Websites

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How do I clear my cache in my Web browser using Internet Explorer 6?
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How do I clear my cache in my Web browser using Internet Explorer 7?
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What are the system requirements for Companion Web Sites?
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What do I do if I cannot view a PDF in a Web browser?
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What is a Companion Website?
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What textbooks are supported by companion Web sites?
EXAMVIEW

Goodheart-Willcox partners with eInstruction to provide you the test questions your G-W textbook using the EXAMVIEW Assessment Suite software. For technical support regarding the functionality of the EXAMVIEW Assessment Suite software, visit https://support.einstruction.com/home einstruction or contact 888.333.4988. Some commonly asked questions are also listed below.

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Does EXAMVIEW® have spell check or other universal editing tools?
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How can I create a LAN test with a class roster?
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How can I create a LAN test without a class roster?
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How can I edit questions on a test?
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How can I format a test to make it look like a state or national test?
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How can I import an existing class roster into the EXAMVIEW® Test Manager?
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How can I include additional information with each question on the test?
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How can I reformat the layout of a test?
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How do I copy previously installed ExamView® test banks into ExamView® 8.1?
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How do I create a class roster in EXAMVIEW® Test Manager?
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How do I create a LAN-Based test for my school's server?
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How do I create and score an assignment in EXAMVIEW® Test Manager?
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How do I create tests?
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How do I edit the various sections of a test I have created?
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How do I generate class or student reports in EXAMVIEW® Test Manager?
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How do I generate customized reports in EXAMVIEW® Test Manager?
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How do I import questions from EXAMVIEW® Assessment Suite into Desire2Learn v8.2?
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How do I import student results into the EXAMVIEW® Test Manager?
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How do I insert graphics into a question?
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How do I locate the ExamView® v8.1 test banks on my computer after installation?
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How do I permanently add a question to my test bank?
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How do I save and print my tests?
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How do I take a LAN Test in the EXAMVIEW® Test Player with a class roster?
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How do I take a LAN Test in the EXAMVIEW® Test Player without a class roster?
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Is EXAMVIEW® Assessment Suite v6.2 compatible with Windows 7?
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Is EXAMVIEW® Assessment Suite v7.5 compatible with Mac OS® X Lion (10.7)?
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What are the system requirements for the EXAMVIEW® Assessment Suite v6.2?
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What are the system requirements for the EXAMVIEW® Assessment Suite v7.5?
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What are the system requirements for the ExamView® Assessment Suite v8.1?
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What do I do if nothing happens when I put the EXAMVIEW® Assessment Suite CD in my computer's CD-ROM drive?
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What is LAN testing?
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What is the EXAMVIEW® Assessment Suite?

G-W Online

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Where can I learn more about G-W Online courses?

PowerPoint Presentation

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How can I edit a PowerPoint PPS file?
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How do I view PPS/PPT/PPTX files using OpenOffice.org?
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How do I view Presentations for PowerPoint on a Mac if I do not have Microsoft Office for Mac?
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What is the difference between PowerPoint PPT and PPS files?
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Why can't I edit PowerPoint Presentations?

Download

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How can I download the freeware version of Game Maker game engine software for use with Introduction to Video Game Design (ISBN 978-1-60525-468-5)?
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How do I extract files from a .zip file format?
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In the Instructor’s Manual (ISBN 978-1-60525-469-2) for Introduction to Video Game Design, the web page listed for downloading the freeware version of Game Maker does not exist. How do I download the freeware version?
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Where can I download the latest free version of Apple QuickTime?
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Where can I download the latest free version of Microsoft Windows Media Player?
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Where can I download the latest version of Adobe Flash Player?
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Where can I download the latest version of Adobe Reader?

CourseSmart

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What is CourseSmart?
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What mobile solutions does G-W offer?

Printed Products

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What software is referenced in Robotics: Theory and Industrial Applications, 2nd Edition, ISBN: 978-1-60525-321-3, Lab Manual, ISBN: 978-1-60525-322-0, guided activities?

Miscellaneous

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What are the photo credits for the Goodheart-Willcox website?

QR Codes

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What are QR codes?
Support
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