Frequently Asked Questions

Find answers to frequently asked questions about G-W’s products.

CDs and DVDs

- How can I access the files on a CD if my virus scanner does not allow me to run the user interface?

- How do I access the Autodesk Student Engineering and Design Community?

- How do I install the EXAMVIEW® Test Player from the Modern Automotive Technology IRCD 2004, ISBN: 978-1-59070-192-8 if the installation is unsuccessful?

- How do I mass deploy/install The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9?

- How do I run The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, on a non-Windows system?

- How do I run the Lessons in Electricity for Air Conditioning, ISBN:1-56637-849-4 and Lessons in Air Conditioning and Refrigeration, ISBN:1-56637-742-0 CD-ROMs on Windows XP or Vista?

- I received a User Account Control message, “Do you want to allow the following program from an unknown publisher to make changes to this computer?”

- Is the FluidSIM software required to complete the activities in the Fluid Power lab manual?

- My license of The Games Factory 2 has expired because 12 months have passed. How do I upgrade my existing installation of The Games Factory 2 to a new 12-month license?

- What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, does not list the Military Library under the “Local Library/Games/Miscellaneous” folder?

- What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, gives me an error message stating “This version has expired?”

- What do I do if The Games Factory 2 software included with the Video Game Design Foundations Software Design Guide, ISBN: 978-1-60525-303-9, will not update to the latest downloadable web version?

- What is a G-W CD individual license?

- What is a G-W CD site license?

- What should I do if I am having trouble launching PDF files using Adobe Acrobat 8 or Adobe Reader 8?

- Where can I find a DVD decoder for my Microsoft Windows Media Player?

Companion Web Sites

- How do I clear my cache in my Web browser using Internet Explorer 6?

- How do I clear my cache in my Web browser using Internet Explorer 7?

- What are the system requirements for Companion Web Sites?

- What do I do if I cannot view a PDF in a Web browser?

- What is a Companion Web Site?

- What textbooks are supported by companion Web sites?

EXAMVIEW

Goodheart-Willcox partners with eInstruction to provide you the test questions supporting your G-W textbook using the EXAMVIEW Assessment Suite software. For technical support regarding the functionality of the EXAMVIEW Assessment Suite software, visit http://www.einstruction.com/support/technical-support or contact 888.333.4988. Some commonly asked questions are also listed below.

- Does EXAMVIEW® have spell check or other universal editing tools?

- How can I create a LAN test with a class roster?

- How can I create a LAN test without a class roster?

- How can I edit questions on a test?

- How can I format a test to make it look like a state or national test?

- How can I import an existing class roster into the EXAMVIEW® Test Manager?

- How can I include additional information with each question on the test?

- How can I reformat the layout of a test?

- How do I create a class roster in EXAMVIEW® Test Manager?

- How do I create a LAN-Based test for my school's server?

- How do I create and score an assignment in EXAMVIEW® Test Manager?

- How do I create tests?