Terms and Conditions

Individual / Consumer

Online:	Shopping Cart
E-mail:	orders@g-w.com
Phone:	800.323.0440
Fax:	888.409.3900
Mail:	Goodheart-Willcox Publisher 18604 West Creek Drive Tinley Park, IL 60477

Provide When Ordering
-	Prepayment via check, money order, American Express, Discover, MasterCard or VISA
-	Product title, ISBN, and copyright
-	Exact quantity of each product you wish to order
-	Complete bill-to and ship-to address
-	Special billing and shipping instructions clearly marked
-	Telephone number and name of contact person

Terms
-	Individuals may purchase our products at list price plus the shipping charge. No C.O.D. orders. Prices are f.o.b. Tinley Park, IL and are subject to change without notice.

Sales Tax
-	State and local taxes will be added where applicable. Please include sales tax when prepaying with a check or money order.

Shipping

G-W orders are shipped via UPS, FedEx, or common carrier. U.S. Postal Service Library Rate (if eligible) or Parcel Post are used only when specifically requested. G-W does not provide insurance for shipments made by the Postal Service and will not replace lost items valued at more than $100. For destination delivery within the continental United States, please add to the net price of the order either 10% shipping when ordering four or more items or $8.00 per item when ordering three items or less. To ensure delivery into Alaska, Hawaii, and Puerto Rico, shipments will only be made by a traceable carrier (such as FedEx) at an increase over the usual 10% for continental U.S. orders. Shipping charges are prepaid and added to your invoice.

Guarantee
-	Goodheart-Willcox products must be satisfactory in every way or they may be returned for replacement, credit or refund. All damaged, defective or incorrect items, prices, or quantities must be reported to us within 30 days of delivery.